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A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
By LogMeIn | 23/10/2018

You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.

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Conversational AI Solutions: The Happy Medium with Bold360
By LogMeIn | 23/10/2018

Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back.

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LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey
By LogMeIn | 23/10/2018

It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.

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A Modern Approach to Branch Security
By Data#3 | 18/10/2018

In today’s business environment, branch offices are more important than ever. For the average enterprise, branches generate the vast majority of revenue, but security at the branch is limited, if it exists at all. Learn how to enable secure branch transformation from the branch to cloud edge – without gaps.

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Predictive Intelligence: Pre-crime for IT
By Data#3 | 18/10/2018

Today’s sophisticated attacks routinely evade conventional after-the- fact technologies such as firewalls and signature-based malware detection. Therefore, it’s essential to adopt new measures that neutralize these new threats.

Download this white paper to learn how a predictive IT strategy can help you prevent attacks before they’re fully launched and stop command-and- control infiltrations before they do real harm.

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A Better Way to Engage - Redefining the Customer Journey for a Digital World
By OpenText | 17/10/2018

Customers are at the heart of every business transaction and the ability to keep a customer engaged is vital for businesses in this digital world. As the impact of the digital world continues to alter the traditional customer journey, it is important that businesses are prepared for this change. This white paper looks at the ways businesses should engage their customers as they move deeper into the digital world.

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Delivering the Continuous, Connected Customer Journey
By OpenText | 17/10/2018

These days, CX can be summed up in one word—hyper-connected. Technologies and IoT are enabling customers to have omni-channel digital interactions with the world—anytime, anywhere. But regardless of the many terrains customers tread, they expect consistent and personalised experiences. This seamless customer journey can generate game-changing rewards for your enterprise. Read Delivering the continuous, connected customer journey to learn how to optimise your customer understanding, boost customer lifecycle value and gain the edge.

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Creating and Managing Superior Customer Experiences
By OpenText | 17/10/2018

What’s the big deal about “customer experience?” Companies that excel at it grow revenues 4-8% above the market. And a superior experience turns customers into promoters, with a lifetime value of six to 14 times that of detractors. In this Madison Logic white paper, you’ll get insights on what creates a superior experience, how to measure it, and the bottom-line financial return on a CEM investment. Know your customer better than they know themselves—be a digital disrupter.

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Conversational AI Solutions: The Happy Medium with Bold360
By LogMeIn | 16/10/2018

Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back.

Download this now


A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
By LogMeIn | 16/10/2018

You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.

Download this now
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