Menu

Transforming User IT Support: Bringing Users and Resolution Closer Together

Transforming User IT Support: Bringing Users and Resolution Closer Together

The workplace is undergoing a rapid transformation which has caused a shift in user expectations about IT services and support. However, updating technology to meet this increase in demand brings about support, security, cost and data volume issues forcing IT professionals to try and find new approaches to keep support costs down whilst maintaining service quality. This white paper looks at IBM’s right-to-left strategy to help IT leaders evaluate their support environment and find new ways for businesses to improve productivity and save costs.

Download Whitepaper
Related Whitepapers
Thanks for downloading Transforming User IT Support: Bringing Users and Resolution Closer Together. Here are some other white papers that we feel may be of interest to you given your recent download:
  • This IDC study represents the vendor assessment model called the IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's chances for present and future success worldwide. This study assesses the capability and business strategy of 11 enterprise wireless LAN (WLAN) vendors. This evaluation is based on a comprehensive framework and set of parameters expected to be most conducive to success in providing enterprise WLAN solutions, for both the short and long terms. As the enterprise WLAN market is highly competitive and relatively mature, all vendors performed reasonably well in this study. Download whitepaper »

  • One of the most common areas of client inquiry involves negotiating with incumbent vendors. Infrastructure and operations leaders who forge strong partnerships with procurement will help drive business-relevant innovations, while reducing capital and maintenance costs by 20% to 50% or more. Download whitepaper »

  • THE EVOLUTION OF THE DIGITAL WORKPLACE The global workplace is shifting to an environment that fosters an interactive and collaborative relationship with its stakeholders. This new “active facility” design is quickly replacing the existing passive workplace. Download whitepaper »

Computerworld
ARN
Techworld
CMO