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Analysing the strengths, weaknesses, opportunities, and threats of ITSM solutions

Analysing the strengths, weaknesses, opportunities, and threats of ITSM solutions

IT service management (ITSM) is increasingly being recognised as a practice and set of supporting technologies that offers value beyond the IT department. It continues to evolve in terms of it's ability to help organisations realise value from an enterprise-wide service management strategy. This whitepaper analyses the strengths, weaknesses, opportunities and threats that this interface presents.

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