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The future of ITSM : Service management platforms for digital transformation

The future of ITSM : Service management platforms for digital transformation

Digital technology has changed the landscape of businesses. IDC predicts that by 2018, one-third of the top 20 market share leaders in most industries will be significantly disrupted by new competitors (and "reinvented" incumbents) that use the 3rd platform to create new services and business models, optimising for mobility, cloud, social customer experiences, and big data analytics.

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