voice biometrics - News, Features, and Slideshows


  • ANZ trials voice biometrics in app and call centre

    ​ANZ will be adding voice biometrics to its mobile app so customers can authorise large payments with their voice. The biometrics technology, by Nuance, will also be introduced into the bank’s call centres to replace security questions.

    Written by George Nott03 April 17 10:10
  • Inland Revenue Department NZ talks voice biometrics

    Call resolution times for Inland Revenue Department (IRD) of New Zealand customers who have registered for its biometric service take one minute faster than those who have not registered, said IRD contact implementation service manager Jared Mortlock.

    Written by Hamish Barwick29 May 14 13:36
  • How Emerging Technology Fights Fraud in the Call Center

    To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.

    Written by Stephanie Overby11 Jan. 13 21:05
  • Voice 'fingerprints' may plug call-center security leaks

    You've heard such stories. Mat Honan, a reporter for Wired magazine had almost his entire digital life erased when a fraudster used social media account information to trick Apple and Google into allowing him access to Honan's account information.

    Written by Brandon Butler09 Jan. 13 21:13