Companies that have implemented unified communications have seen direct and tangible savings of up to 75% in their phone and equipment costs, but the longer-term and greater impact is increased productivity. What was originally seen as a soft benefit is now turning into hard ROI. Unified communications is becoming a strategic element in daily workflows and is making organizations more operationally efficient than ever before.
Demand for managed services is helping the unified communications (UC) market in Australia grow as organisations strive to avoid service and maintenance overheads while controlling UC hardware and applications, according to Frost & Sullivan.
Telecommunications companies in Australia and New Zealand are set to capitalise on the growing use of UC for enterprise social networks as well as ramping up security offerings next year, according to IDC Australia.
Consolidating organisational communications can provide far-reaching competitive advantages through productivity gains and cost savings. Yet many organizations still hesitate to deploy more complex unified communications (UC) capabilities that can generate big returns, such as enterprise voice and audio/video conferencing. This whitepaper looks at: why in-house expertise to deploy and manage a full UC solution is the major factor holding organisations back, how a solution designed for your unique environment can provide the most benefits and where organisational communications can be streamlined to meet high availability requirements and service needs.