tio - News, Features, and Slideshows

News about tio
  • Optus terminates agreement with TeleChoice

    Optus has cancelled its retail distribution agreement with TeleChoice, which includes Virgin Mobile and Pre-Paid Services.

    Written by Stephanie McDonald30 Oct. 12 15:05
  • Poor telco customer service continues: TIO

    Despite continued talk of improved customer service, many telecommunications providers have yet to provide swift resolution to customer issues a new report from the Telecommunications Industry Ombudsman (TIO) has found.

    Written by Chloe Herrick12 Aug. 11 12:06
  • Federal Govt introduces telco customer service guarantee

    Major telcos may be hit with a penalty of $2 million should they fail to comply with a new customer service guarantee (CSG) standard established by the Federal Government in an effort to shield consumers against poor customer service.

    Written by Chloe Herrick10 Aug. 11 10:01
  • TIO records increase in complaints despite industry focus on customer service

    Despite the concerted efforts of government and industry bodies to lift customer services standards in the telecommunications sector, the Telecommunications Industry Ombudsman (TIO) has registered a sizeable increase in received complaints in the six months to December 2010.

    Written by Lisa Banks25 Feb. 11 10:08