Menu

SLA - News, Features, and Slideshows

News about SLA
  • ​Keys to creating a better digital customer experience

    In a recent report, Forrester analyst Tim Sheedy said that IT chiefs who have not embraced the shift to digital business are now under threat from chief data officers or CTOs with digital and customer experience expertise.

    Written by CIO Staff15 March 17 12:16
  • ​Budgeting biggest barrier to digitising government

    The budgeting process is the biggest barrier to digital transformation in government and many agencies fear that if they use shared services or move to integrated environments, they’ll lose control.

    Written by Byron Connolly02 Nov. 15 10:37
  • What to consider when negotiating a hybrid cloud SLA

    Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, disaster recovery, response times, compliance and termination. This may be adequate for pure cloud applications, however standard SLAs fall short when it comes to hybrid cloud deployments.

    Written by By Gina Murphy, Executive Vice President, TriCore Solutions27 Nov. 14 03:15
  • Helping Data Centers Cope With Big Data Workloads

    Big data workloads tend to suck up enormous amounts of compute resources, which can create serious log jams in your data center if the workloads aren't scheduled optimally. Adaptive Computing's Big Workflow is designed to leverage HPC and cloud technologies to help data centers adapt to big data.

    Written by Thor Olavsrud25 Feb. 14 18:03
  • 10 steps to ensure your IT outsourcing deal fails

    Even though the state of IT outsourcing has matured, mistakes in flawed deals are often repeated, and the most disappointing deals share common characteristics. Here are 10 steps that are guaranteed to lead to an outsourcing catastrophe.

    Written by Stephanie Overby30 Sept. 13 09:39
Tutorials about SLA
Features about SLA
  • Cloud Apps Soar, CIOs Take on New Role

    As cloud apps become more business-critical, the CIO is emerging as the cloud services broker. In this new IT model, which is expected to expand rapidly in the next 12 months, CIOs can push cloud service providers to deliver detailed SLAs.

    Written by Tom Kaneshige02 May 14 03:01
  • Managing relationships with vendors - Part 3

    For some organisations the hassle and uncertainty that can arise from multiple vendor relationships is best addressed by putting all of their eggs into the one carefully chosen basket. South Australian transport and logistics company, Northline, recently entered into a five year, $5 million contract with integrator Brennan, which will handle more than 300 portable and desktop computers in addition to servers, enterprise software and LAN communications. Basically, everything except telecommunications, which is provided by Optus.

    Written by David Binning06 May 11 15:09
  • Cloud SLA: Another Point of View

    You've probably seen a hundred-or even a thousand-articles criticizing cloud computing Service Level Agreements (SLAs). A common example in those articles is the putatively low Amazon Web Services SLA. Typically authors of these kind of articles go on to cite recent outages by cloud providers, implying (or stating directly) that cloud computing falls woefully short of the true SLA requirements of enterprises, often described as "five nines," i.e., 99.999 per cent availability.

    Written by Bernard Golden17 Nov. 09 08:27

Whitepapers about SLA

Computerworld
ARN
Techworld
CMO