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  • With H-1B visa, diversity doesn't apply

    Apple says workforce diversity "inspires creativity and innovation," but one of Apple's major contractors, Infosys, is far from diverse.

    Written by Patrick Thibodeau, Sharon Machlis10 Aug. 15 20:06
  • IT customers slow to embrace outsourced DevOps

    IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.

    Written by Stephanie Overby08 Aug. 15 00:26
  • Why CIOs can't wait to renegotiate their outsourcing contracts

    As business needs--and the new technologies required to support them--evolve ever more rapidly, outsourcing contracts signed just a year or two ago are already getting stale. That's why Mayer Brown business and sourcing technology partner Dan Masur is advising companies to revamp their outsourcing deals right now to not only access new options, but also to cut significant costs.

    Written by Stephanie Overby27 July 15 23:47
  • Traction Watch: Talkdesk Lets Businesses Create a Call Center ‘In 5 Minutes'

    Editor's note: Traction Watch is a new column focused obsessively on growth, and is a companion to the DEMO Traction conference series, which brings together high-growth startups with high-potential customers. The next DEMO Traction will take place in Boston on September 16, 2015. Growth companies can apply to present, or those similarly obsessed can register here to attend.

    Written by James A. Martin13 June 15 02:44
  • Why companies opt to insource for IT innovation

    Companies are increasingly taking a multisourcing approach to IT outsourcing, signing shorter, smaller deals with a mix of providers. At the same time, some are pulling certain pieces of the IT portfolio back in-house.

    Written by Stephanie Overby17 March 15 07:21
  • So Cal Edison's path to the center of the H-1B debate

    Southern California Edison was known for good pay and benefits before it began laying off IT workers and <a href="http://www.computerworld.com/article/2879083/southern-california-edison-it-workers-beyond-furious-over-h-1b-replacements.html">replacing them with H-1B visa holders</a>.

    Written by Patrick Thibodeau13 Feb. 15 07:46
  • Displaced IT workers are being silenced

    A major problem with the H-1B debate is the absence of displaced IT workers in news media accounts. Much of the reporting is one-sided -- and there's a reason for this.

    Written by Patrick Thibodeau05 Dec. 14 09:29
  • Room to grow: Tips for data center capacity planning

    Capacity planning needs to provide answers to two questions: What are you going to need to buy in the coming year? And when are you going to need to buy it?

    Written by Thomas A. Limoncelli, Strata R. Chalup and Christina J. Hogan14 Nov. 14 05:59
  • Hypocrisy and connections help IT outsourcing firms

    The liberal group Center for American Progress (CAP) advocates restricting the use of H-1B visas by offshore outsourcing firms. Its recommendations are designed to get offshore firms to hire more U.S. workers and curb their ability to move jobs offshore.

    Written by Patrick Thibodeau14 Nov. 14 04:37
  • IT Outsourcing Provider Infosys Gets Facelift With New CEO

    Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.

    Written by Stephanie Overby21 June 14 01:05
  • Red Hat Takes Customer Service to Next Level With Predictive Analytics

    Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

    Written by Stephanie Overby29 Jan. 14 14:18
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