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  • How to structure an outsourced IT project for less risk, more leverage

    In 2015, big, monolithic outsourcing deals are regarded just about as negatively as huge, enterprise IT projects: They are seen as lengthy, costly and practically doomed to fail. Just as IT organizations have broken down their large IT tasks into more discrete deliverables, they've also dissolved their mega outsourcing deals among multiple providers.

    Written by Stephanie Overby20 June 15 00:07
  • 9 tips for launching a new product or service

    So you are about to launch a new product or service, or are thinking about it. Congratulations. Unfortunately, having the best idea (or product or service) in the world may not get you buzz, or sales, if the right people don't know about it. Here are nine steps you can take to increase the odds of your rollout being successful.

    Written by Jennifer Lonoff Schiff18 June 15 03:02
Features about services
  • With H-1B visa, diversity doesn't apply

    Apple says workforce diversity "inspires creativity and innovation," but one of Apple's major contractors, Infosys, is far from diverse.

    Written by Patrick Thibodeau, Sharon Machlis10 Aug. 15 20:06
  • IT customers slow to embrace outsourced DevOps

    IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.

    Written by Stephanie Overby08 Aug. 15 00:26
  • Why CIOs can't wait to renegotiate their outsourcing contracts

    As business needs--and the new technologies required to support them--evolve ever more rapidly, outsourcing contracts signed just a year or two ago are already getting stale. That's why Mayer Brown business and sourcing technology partner Dan Masur is advising companies to revamp their outsourcing deals right now to not only access new options, but also to cut significant costs.

    Written by Stephanie Overby27 July 15 23:47
  • Traction Watch: Talkdesk Lets Businesses Create a Call Center ‘In 5 Minutes'

    Editor's note: Traction Watch is a new column focused obsessively on growth, and is a companion to the DEMO Traction conference series, which brings together high-growth startups with high-potential customers. The next DEMO Traction will take place in Boston on September 16, 2015. Growth companies can apply to present, or those similarly obsessed can register here to attend.

    Written by James A. Martin13 June 15 02:44

Whitepapers about services

  • Taking the pain out of supporting diverse technologies

    In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements

  • Creating a Superior CX Online

  • 2013 Trends to Watch: Cloud Services

  • The Value of Social Data

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