Wesley Mission Queensland (WMQ) has adopted SugarCRM technology to support its business transformation and address changes brought on by the Australian government’s new consumer directed care model and National Disability Insurance Scheme (NDIS).
Commonwealth Treasury has tapped Eamonn Rooney as its new CIO, a former gateway review team leader for the Department of Finance who provided recommendations to agency heads and Deputy Secretaries regarding complex and high risk ICT initiatives.
In 2015, big, monolithic outsourcing deals are regarded just about as negatively as huge, enterprise IT projects: They are seen as lengthy, costly and practically doomed to fail. Just as IT organizations have broken down their large IT tasks into more discrete deliverables, they've also dissolved their mega outsourcing deals among multiple providers.
So you are about to launch a new product or service, or are thinking about it. Congratulations. Unfortunately, having the best idea (or product or service) in the world may not get you buzz, or sales, if the right people don't know about it. Here are nine steps you can take to increase the odds of your rollout being successful.
IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.
As business needs--and the new technologies required to support them--evolve ever more rapidly, outsourcing contracts signed just a year or two ago are already getting stale. That's why Mayer Brown business and sourcing technology partner Dan Masur is advising companies to revamp their outsourcing deals right now to not only access new options, but also to cut significant costs.
Editor's note: Traction Watch is a new column focused obsessively on growth, and is a companion to the DEMO Traction conference series, which brings together high-growth startups with high-potential customers. The next DEMO Traction will take place in Boston on September 16, 2015. Growth companies can apply to present, or those similarly obsessed can register here to attend.
A number of midsize American cities now make attractive alternatives to offshore locations in India and elsewhere for IT and business process services, according to recent research from the Hackett Group.
In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments.
• For historical reasons, many large organisations put more effort into support than they should
• A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments
• The solution involves centralised remote management and standardised technical support and maintenance arrangements