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News about service management
  • 10 tips on how to win the IT asset management challenge

    Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, keep these tips in mind.

    Written by Brian Hollandsworth, product manager, ServiceNow12 Dec. 12 19:23
  • Building the new service management: Part two

    All sorts of businesses are revisiting IT service delivery as traditional internecine rivalries give way to a push towards a future built around a common infrastructure with mutually understood metrics.

    Written by David Braue15 Dec. 11 13:48
  • Building the new service management: Part one

    One of the Asia-Pacific region’s largest beverage distributors, Coca-Cola Amatil (CCA), maintains an extensive fleet of distributors and manages a complex supply chain that stretches from one side of the country to the other.

    Written by David Braue14 Dec. 11 11:08

Whitepapers about service management

Computerworld
ARN
Techworld
CMO