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News about service delivery
  • Tod O’Dell leaves Knight Frank Australia

    Tod O’Dell, group director of information technology at Knight Frank Australia, has left the role and is “now looking for the next opportunity.”

    Written by Jennifer O'Brien10 Sept. 19 10:29
  • Jemena shifts CRM to the cloud

    Energy infrastructure provider, Jemena, has moved its customer data into the cloud to support restructured process lines across its electricity, water and gas assets and improve customer service.

    Written by Byron Connolly21 April 15 12:41
  • Allianz Australia embraces IT-as-a-service

    Allianz Australia’s IT department has moved to a service-oriented model where IT provides for the needs of the business in a timely fashion.

    Written by Hamish Barwick17 Dec. 14 11:41
  • Building the new service management: Part two

    All sorts of businesses are revisiting IT service delivery as traditional internecine rivalries give way to a push towards a future built around a common infrastructure with mutually understood metrics.

    Written by David Braue15 Dec. 11 13:48
  • Q&A: I-MED Network CIO, Bart Dekker

    Bart Dekker has been chief information officer of Sydney-based private medical diagnostic imaging group, I-MED Network, for seven years.

    Written by Hamish Barwick23 Nov. 11 14:20
Features about service delivery
  • Apocalypse: 52 percent of CIOs plan to blow up IT groups

    The saying goes something like this: "If it ain't broke, don't fix it." The statement is, of course, embraced as dogma by those fearful of change and by automobile owners praying for a reasonable bill of charge while waiting at the mechanic's garage.

    Written by Thomas Wailgum24 July 10 09:00

Whitepapers about service delivery

  • 2013 Trends to Watch: Cloud Services

    Cloud is now largely viewed by enterprise customers as a viable, sometimes necessary path to outsourcing and service delivery and is a strategic, mobile, and integrated platform which reduces short term IT costs and ensures long term savings. This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. Learn how and why companies are deploying cloud services while managing security and compliance, and read how vendors are striving to become more innovative to meet new client needs.