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News about RightNow
  • Oracle E-Business Suite upgrade points to its Fusion dilemma

    Oracle has pushed out a major update to its E-Business Suite of applications, in a move that underscores the company's challenge of meeting customer needs while also persuading them to adopt its next-generation Fusion cloud software.

    Written by Chris Kanaracus14 Aug. 14 04:36
  • Oracle buys RightNow for roughly $US1.5 billion

    Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, the companies announced Monday. The deal is expected to close late this year or in early 2012.

    Written by Chris Kanaracus25 Oct. 11 00:06
  • Virgin Mobile: The telco without a CIO unifies IT, customer service

    While most Australian telcos have CIOs presiding over dedicated IT departments, mobile network operator, Virgin Mobile, has unified its project management, IT and customer service business units under the guise of its chief operating officer, Matt Anderson.

    Written by Rodney Gedda27 July 11 15:55
  • CRM upgrade downs online services at Virgin Mobile

    A CRM and billing system upgrade project at Virgin Mobile has gone south with the mobile carrier unable to offer most of its online services including sales and account management.

    Written by Rodney Gedda23 Feb. 11 16:21