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News about reputation
  • The art of combating political attacks

    ​CIOs frequently find themselves on the receiving end of political attacks from stakeholders, who see them as easy targets when IT-related initiatives go wrong, even when it isn’t their fault.

    Written by Cathleen Blanton and Tina Nunno29 Aug. 19 15:11
  • 4 mistakes to avoid when your business gets bashed online

    When your company's products or services get attacked on a social network or a customer review site, don't go with your first instinct. Instead of lashing out or ignoring it completely, take a measured response and avoid these common mistakes.

    Written by Tom Kaneshige05 Feb. 14 11:45
Features about reputation
  • How to Protect Your Reputation Online

    Several months ago when Twitter introduced its lists feature, social media consultant Allen Mireles checked to see which lists included her. "I wanted to see if the lists I was on were a reflection of how I wanted to be viewed on Twitter," she says. She found two surprises: A porn star had included her on a list and another user listed her under "people I've seen naked"-a surprise, she says, because she had never met the person.

    Written by Kristin Burnham29 Jan. 10 05:19
  • Social media takes toll on organisational reputation: survey

    The reputations of organisations are taking a beating in social media, with consumers going so far as to boycott companies based on comments made on sites such as Facebook and Twitter, a new survey has found.

    Written by CIO Staff01 Sept. 09 14:58

Whitepapers about reputation

  • The Power of Transformational Knowledge

    Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.

  • How to Socially Enable Your Contact Centre

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