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News about omni-channel
  • ANZ and IBM sign new $450 million contract

    ANZ bank has extended its collaboration with IBM by signing a new five-year, $450 million contract with the tech giant to drive productivity and assist in the bank’s regional Asian expansion.

    Written by Bonnie Gardiner01 Sept. 15 12:37
  • The future of the contact centre

    In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

    Written by CIO Staff05 June 15 15:43

Whitepapers about omni-channel