A number of midsize American cities now make attractive alternatives to offshore locations in India and elsehwere for IT and business process services, according to recent research from the Hackett Group.
Captive centers -- in-house IT and business process delivery arms -- accounted for one quarter of the $150 billion global services market last year, according outsourcing consultancy and research firm Everest Group.
India's outsourcing industry needs to hire and retain staff in big numbers to keep business humming, so for the 10th anniversary of its initial public offering, Tata Consultancy Services announced a one-time "special reward" for its employees.
A number of midsize American cities now make attractive alternatives to offshore locations in India and elsewhere for IT and business process services, according to recent research from the Hackett Group.
Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.
The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.
At this time last year, we predicted that 2012 would be the year cloud computing hype ended. We said application development would migrate from offshore to cities stateside. And we forecasted that IT service providers would become more relationship-oriented. Now it's time to see how those predictions panned out.