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News about multi-channel
  • ANZ and IBM sign new $450 million contract

    ANZ bank has extended its collaboration with IBM by signing a new five-year, $450 million contract with the tech giant to drive productivity and assist in the bank’s regional Asian expansion.

    Written by Bonnie Gardiner01 Sept. 15 12:37

Whitepapers about multi-channel

  • The Inner Circle Guide to Multichannel Customer Contact

    This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.

Computerworld
ARN
Techworld
CMO