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  • IT offshoring savings declined for past five years

    If there's been one constant during the years that Dr. Arie Lewin has studied the corporate offshoring experience, it's this: Very few companies understand the strategic value of global sourcing. Even today, just five per cent of companies that offshore IT services do it really well, says Levin, professor of strategy and international business at Duke University's Fuqua School of Business and director of its Center for International Business Education and Research (CIBER).

    Written by Stephanie Overby01 Feb. 11 07:10
  • How IT sourcing pros can do better on emerging technology

    As the latest technologies are incorporated into the business process, organisations will naturally become more comfortable when working with third-party technology vendors. This means the ability to identify, select, and manage the right technology vendor can make the difference between the success and failure of a new business initiative. But, while many sourcing and vendor management (SVM) professionals are starting to play an increasingly important role in this emerging technology evaluation process, many of Forrester's sourcing clients explain that their involvement is not always clearly defined, resulting in a more reactive and makeshift role than they would like.

    Written by Chris Andrews27 Jan. 11 03:41
  • Offshoring: The captive center rises again

    You can be forgiven for thinking that the days of the offshore captive center were numbered. Citigroup, Unilever, Deutsche Bank, and Dell are just a few of the Fortune 500 companies who have sold or shut down their one of their wholly owned offshore service centers in the last year. Some 60 per cent of all such captive centers fail to meet expectations. And the third-party offshore outsourcing industry, particularly in India, has reached a level of provider maturity that one wonders why a company would take on the hassle of setting up their own shop abroad. (Indeed, many industry watchers have.)

    Written by Stephanie Overby13 Jan. 11 01:53
  • Why IT jobs are never coming back

    The combination of more automation, increased offshoring, and better global IT infrastructure has taken its toll on the U.S. IT profession, resulting in a net loss of 1.5 million corporate IT jobs over the last decade, according to recent research from IT consultancy and benchmarking provider The Hackett Group.

    Written by Stephanie Overby10 Dec. 10 01:46
  • Offshore outsourcing: 24 ways to compare India vs. China

    For nearly a decade, China has been touted as the biggest threat India's supremacy in offshore outsourcing, and its central government has been funneling money into developing the country's growing IT outsourcing (ITO) industry.

    Written by Stephanie Overby30 Nov. 10 04:25
  • Inside HP's new $1 billion outsourcing plan

    HP today revealed further details of its previously announced $1 billion investment in offshore outsourcing, selecting six countries-Bulgaria, China, Costa Rica, India, Malaysia and the Philippines-as its global delivery hubs.

    Written by Stephanie Overby11 Nov. 10 01:40
  • Outsourcing for the right reasons

    Most companies outsource for the wrong reasons: to cut costs or to remove "non-core" distractions in order to focus on "core" IT.

    Written by Adam Hartung30 Sept. 10 07:31
  • NBC's outsourced: Separating fact from comedy

    If you're looking for a dose of reality, chances are you're not tuning in to a television comedy from NBC to get your fix. After all, this is the network that brought us "Friends," that hard-hitting look at what it's like to be young, single and broke in New York City, in which a spaciously and elaborately decorated two bedroom apartment (with balcony), fountain dancing, and a cozy coffee shop on the corner stood in for a basement apartment, turnstile hopping and the greasy deli down the block.

    Written by Stephanie Overby24 Sept. 10 02:34
  • Outsourcing: Brazil blossoms as IT services hub

    CapGemini's announcement last week that it would invest $298 million in Brazilian IT service provider CPM Braxis attracted a lot of attention in outsourcing circles. The move will give the Paris-based company a 55 percent stake in CPM Braxis, the option to buy the company outright within three to five years of the close of the deal, and the chance to leapfrog its global competitors already entrenched in the country.

    Written by Stephanie Overby09 Sept. 10 02:13
  • The End of IT Outsourcing As We Know It

    Most outsourcing analysts and consultants will tell you that the future of the traditional IT services industry is uncertain.

    Written by Stephanie Overby12 Aug. 10 04:20
  • Team Up for Business Value

    In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost

    Written by CIO Executive Council22 July 10 06:44
  • IT outsourcing: How to save money after the first year

    You can't blame IT outsourcing customers for breathing a sigh of relief as they enter the second year of an IT services contract. The transition is over and steady state begins.

    Written by Stephanie Overby16 July 10 02:28