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  • Is There a Lack of Innovation From Outsourcers?

    One of the biggest drivers for sending IT work overseas remains cost savings, but the ability to contribute to revenue generation has a far higher value to offshore outsourcing customers today. Yet for all their talk about contributing to customer innovation, many offshore providers still fail to deliver on that increasingly important front, says Jan Erik Aase, a sourcing and vendor management analyst with Forrester Research.

    Written by Stephanie Overby22 Nov. 11 08:23
  • Can you trust one outsourcing provider to manage the rest?

    Even as CIOs continue to pursue the multi-provider model for outsourcing IT, the question remains as to how to do it successfully: amassing the necessary vendor management skills needed, avoiding vendor finger pointing, and achieving intended results.

    Written by Stephanie Overby05 Nov. 11 03:04
  • H-1B, B-1 visa scrutiny threatens IT outsourcing providers

    The Social Security Administration's (SSA) Office of Inspector General this month published a report citing incidents of misuse of the H-1B visa among sponsoring employers and visa holders.

    Written by Stephanie Overby23 Sept. 11 05:09
  • 9 ways to stop your IT outsourcing deal from leaking money

    If there were a relatively straightforward way for an IT leader to boost his company's bottom line by millions of dollars a year, chances are he wouldn't ignore it. But that's just what many CIOs are doing as a result of poor outsourcing management.

    Written by Stephanie Overby16 June 11 07:18
  • No. 1 gripe with outsourcers: Lousy service

    IT outsourcing as we know it is more than 15 years old, yet service quality remains a big concern for CIOs. The results of the 2011 IDG Enterprise Outsourcing and Service Providers Survey bear that out: While 44 per cent of the 1,176 IT leaders who responded to the online survey said their service-level agreements (SLAs) were tighter than they were three years ago, they cited poor-quality service as the top risk of IT outsourcing-ahead of security, loss of internal knowledge and hidden costs. Lax internal governance and an overreliance on contractual obligations may be to blame.

    Written by Stephanie Overby15 June 11 03:33
  • iGate Patni CEO on his merger of unequals

    When iGate completed its $1.2 billion acquisition of Patni Computer Systems in May, the two offshore outsourcing providers instantly leapt over their mid-tier outsourcing peers to become one of the biggest IT outsourcing providers in India.

    Written by Stephanie Overby10 June 11 04:16
  • 4 ways CIOs can get outsourcers to focus on business value

    When it comes to cutting costs, outsourcing is delivering the goods, according to the State of Outsourcing 2011 survey conducted by analyst firm HfS Research in conjunction with The Outsourcing Unit at the London School of Economics. Of 1,135 survey respondents (which included outsourcing buyers, providers and analysts), 95 per cent agreed outsourcing was an effective way to reduce operational costs.

    Written by Stephanie Overby03 June 11 04:56
  • Outsourcing customers focus on SLAs

    Business strategy is getting short shrift in outsourcing relationships while outsourcing customers and providers focus excessively on basic service level agreements (SLAs), according to a recent survey conducted by Accenture and the Shared Services and Outsourcing Network (SSON).

    Written by Stephanie Overby25 May 11 05:05
  • Offshoring: Preparing for India's proposed privacy rules

    The Indian government has finally taken a step toward creating a comprehensive set of data protection rules to safeguard privacy, but the proposed regulations released this spring are likely to have a major impact on the global enterprises doing business with Indian outsourcers.

    Written by Stephanie Overby14 May 11 02:00
  • IT outsourcing in China and data privacy guidelines

    China's data privacy protection has long been considered one of the world's weakest. But the government's proposed data security guidelines may go too far in the opposite direction.

    Written by Stephanie Overby05 May 11 05:09
  • Mitigating the risk of cloud services failure

    One of CIOs' biggest concerns about the infrastructure-as-a-service model has been the loss of control over assets and management that enterprises might experience upon moving into a multi-tenant environment. While analysts and early adopters of infrastructure-as-a-service offerings have argued that such apprehension is rooted more in fear than fact, Amazon's recent public data center debacle has given everyone good reason to question the reliability of the public cloud.

    Written by Stephanie Overby26 April 11 05:28
  • Switching outsourcing providers: 10 tips

    If at first you don't succeed with outsourcing, should you try again with a new provider? Many IT leaders are doing just that.

    Written by Stephanie Overby22 March 11 04:20
  • Outsourcing: Why CIOs hate how you sell IT services

    Ask CIOs what their biggest professional frustration is and the answer might surprise you, says former CIO Mark Hall. It's not rogue systems, shrinking budgets or network outages, says the now CEO of xPeerient, provider of an online community for CIOs. "The repeated issue every year-what keeps CIOs up at night-is the sales and marketing practices of technology vendors. It's a cat and mouse game. It's not efficient for buyers; it's not efficient for sellers. The whole relationship is problematic."

    Written by Stephanie Overby11 March 11 05:36
  • Why internal IT and outsourcing cultures clash

    Everybody loves a hero, particularly in IT-that talented professional willing to twist himself in knots to please his users and work overtime to get the job done. Most corporate IT organizations actively recruit, reward, and retain those willing to repeatedly save the technological day.

    Written by Stephanie Overby25 Feb. 11 08:09