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  • How IT Outsourcing Customers Can Benefit From a Weak Rupee

    The rupee's depreciation has been a windfall for IT service providers in India, but there are steps customers can take to share in the benefits. Before you head to the negotiating, or renegotiating, table, there are some things you should keep in mind. Here are six tips for leveraging the rupee's depreciation to get a better deal.

    Written by Stephanie Overby16 Aug. 13 16:03
  • How to Evaluate the Risk of Outsourcing Locations

    IT organizations and CIOs don't contract and outsource to countries, they contract and outsource to companies. Given that, it's time to stop assessing location-based risk in a vacuum because sometimes the 'riskiest' suppliers may have the most innovative solutions.

    Written by Stephanie Overby18 June 13 13:07
  • How India's IT Outsourcing Leaders Can Stay on Top

    After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are six things Indian outsourcers need to do to grow.

    Written by Stephanie Overby20 May 13 21:47
  • How Benchmarking Can Improve IT Outsourcing Deals

    As IT outsourcing has evolved so, too, have IT outsourcing customers' benchmarking needs. As a result, a new approach to benchmarking is necessary, a new method for establishing new and better ways of operating. Kathy Rudy, partner with outsourcing consultancy Information Services Group (ISG), discusses pros and cons of benchmarking for transformation and how to do it right.

    Written by Stephanie Overby12 April 13 15:49
  • 3 Ways to Overcome IT Outsourcing People Problems

    Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'

    Written by Stephanie Overby05 April 13 18:02
  • Library Competes Thanks to Agile Development Outsourcing

    One of the nation's largest circulating libraries, the King County Library System, turns to agile development outsourcing to take on commercial rivals such as Apple and Amazon.

    Written by Thor Olavsrud01 April 13 14:23
  • How Emerging Technology Fights Fraud in the Call Center

    To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.

    Written by Stephanie Overby11 Jan. 13 21:05
  • IT Services Get Closer to Home

    IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation

    Written by Stephanie Overby15 Nov. 12 13:45
  • IT outsourcing year in review, rating our 2011 predictions

    As the end of the year approaches, the predictions of what's to come in the next 12 months abound. Of course, those predictions are usually quickly forgotten and no one rushes to issue a scorecard for how they fared -- but that's not the case at CIO.com. This year, we're revisiting the 11 outsourcing trends we forecast for 2011 to find out which of them actually came to pass.

    Written by Stephanie Overby15 Dec. 11 03:23
  • 10 worst sales tactics of IT outsourcing companies

    IT service providers are big on talk of innovation these days—except when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.

    Written by Stephanie Overby10 Dec. 11 05:18