Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.
A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.
Enterprise bug bounty programs are increasing in popularity. They offer cash to hackers who find and report security vulnerabilities and are an effective way for large organizations to beef up the security of their software.
When the Georgia Technology Authority's plan to transform its aging IT infrastructure was failing to deliver, its CIO decided to rework the high-profile IT outsourcing deal it had struck with IBM Global Services and AT&T. The IT team worked with the vendors to get the relationship and the deal back on course.
Five out of 10 outsourcing buyers will up their bets on applications outsourcing, according to a joint survey from KPMG and HfS Research, but they continue to be disappointed by providers' analytical capabilities and innovation.
Though IT outsourcing vendors and clients cite concern over the potential H-1B visa reform currently heading to the senate for a vote, they are, for the most part, taking a wait-and-see approach and are doing very little to prepare for the possible effects of the visa changes.
Pricing models for IT outsourcing have always been relatively straightforward. However, a growing portion of IT outsourcing deals are being inked with more complex hybrid pricing structures. Here are five things to consider when implementing a hybrid pricing model for IT services.
The speculation surrounding Dell's intention to go private is over. What remains are questions about what the new ownership model will mean for Dell's IT services business and its outsourcing customers.