Aiming to help organizations cut through confusion in the data center infrastructure management market and prepare them for the impact of cloud, mobility and big data, HP is offering four new consulting services.
The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.
Highly functional personal devices are increasingly being adopted as technology tools in enterprise IT environments. This represents yet another challenge for CIOs and senior IT managers trying to use standards and frameworks-based IT service management (ITSM) processes for better governance and business benefits.
Responding to employee demand for bring your own technology (BYOT) has led more Australian companies to implement IT service management (ITSM) structures in order to support BYOT rollouts, according to a UXC Consulting survey.
BMC Software is planning to offer more versions of its software in the SaaS (software as a service) model in the next 12 months, as it is seeing growing customer demand for these services, an executive of the company said on Friday.