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  • How to implement effective SLAs

    Before getting anywhere close to discussing the concept of service level agreements (SLAs) in IT service management (ITSM), there is one time-worn debate to straighten out.

    Written by Phil Hearsum04 Aug. 14 08:57
  • Defence extends IT services contract with Fujitsu

    The Department of Defence has extended an IT services contract with Fujitsu for a further three years as it invests in improving the performance of its network, desktop and data centre environments.

    Written by Byron Connolly13 Feb. 14 10:37
  • HP Rolls Out Services to Improve Data Center Efficiency

    Aiming to help organizations cut through confusion in the data center infrastructure management market and prepare them for the impact of cloud, mobility and big data, HP is offering four new consulting services.

    Written by Thor Olavsrud23 Jan. 14 15:08
  • In Pictures: itSMF LEADit 2013

    In Canberra, ITSM disciples talk service management, get funky on the dance floor.

    Written by Adam Bender09 Aug. 13 12:00

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