The Victorian Government has unveiled a new IT strategy that will see it update and consolidate outdated and complex and costly systems including hundreds of phone hotlines and 538 different service websites.
According to a report by the Project Management Institute (PMI), Managing Change in Organizations: A Practice Guide, "Trust is identified as particularly important in obtaining support for and participation in change efforts. Executives and employees see change differently: (a) senior managers typically see change as an opportunity for both the business and themselves; and (B) employees typically see change as disruptive, intrusive, and likely to involve loss. When managing change, it's essential to identify the key issues, such as loss of turf, attachment, meaning, future, competency-based, and/or control."
Rogue IT, a term used to describe something as commonplace as an employee bringing a smartphone to work or using a cloud-based service to back up files, exists for many reasons. Sometimes it's because the software offered by a company doesn't offer enough features -- maybe an employee can't send an attachment to a client so they turn to Gmail or Dropbox. Other times, it's simply a result of technology's place in our everyday lives -- most people don't think twice about using their smartphone on the company Wi-Fi.
Organisations are increasingly turning to managed service providers (MSPs) to handle elements of their IT needs as part of a collaborative arrangement with the internal IT department, according to new research from IT industry trade association CompTIA.
Over the last few years, thanks to the cloud, technology buying within businesses has changed. If your business uses Salesforce, for instance, it's likely because the marketing team signed up without ever asking IT about it and the service spread inside the company until you had to formally evaluate and standardize on it. Your CFO might have been the reason you're now using NetSuite. Get used to the same thing happening with developers as well, and this time for services beyond what you might normally think as part of the IT department's purview.
The newest buzzword in IT is digital enterprise – a company with all-digital customer interactions, processes, jobs and information that's fast and easy to access. A panel of CIOs and a CMO at the recent CIO Perspectives Chicago event to talk about how companies are becoming fully digital and addressing the challenges associated with it.