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News about IT Service Management
  • How to implement effective SLAs

    Before getting anywhere close to discussing the concept of service level agreements (SLAs) in IT service management (ITSM), there is one time-worn debate to straighten out.

    Written by Phil Hearsum04 Aug. 14 08:57
  • Self-Service IT Catches On

    Cloud-based software for the IT help desk turns out to be useful in departments outside of IT, too.

    Written by Stephanie Overby30 Oct. 13 00:05
  • Why you can’t ignore ITSM

    The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.

    Written by Gerard Norsa02 July 13 10:23

Whitepapers about IT Service Management

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