Southern California Edison was known for good pay and benefits before it began laying off IT workers and <a href="http://www.computerworld.com/article/2879083/southern-california-edison-it-workers-beyond-furious-over-h-1b-replacements.html">replacing them with H-1B visa holders</a>.
The liberal group Center for American Progress (CAP) advocates restricting the use of H-1B visas by offshore outsourcing firms. Its recommendations are designed to get offshore firms to hire more U.S. workers and curb their ability to move jobs offshore.
With Congress refusing to move on immigration reform, President Barack Obama has options that could have broad impacts on immigration generally, and on the H-1B and green card visa systems in particular.
A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.