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IT outsourcing - News, Features, and Slideshows

Features

  • With H-1B visa, diversity doesn't apply

    Apple says workforce diversity "inspires creativity and innovation," but one of Apple's major contractors, Infosys, is far from diverse.

    Written by Patrick Thibodeau, Sharon Machlis10 Aug. 15 20:06
  • So Cal Edison's path to the center of the H-1B debate

    Southern California Edison was known for good pay and benefits before it began laying off IT workers and <a href="http://www.computerworld.com/article/2879083/southern-california-edison-it-workers-beyond-furious-over-h-1b-replacements.html">replacing them with H-1B visa holders</a>.

    Written by Patrick Thibodeau13 Feb. 15 07:46
  • Displaced IT workers are being silenced

    A major problem with the H-1B debate is the absence of displaced IT workers in news media accounts. Much of the reporting is one-sided -- and there's a reason for this.

    Written by Patrick Thibodeau05 Dec. 14 09:29
  • Hypocrisy and connections help IT outsourcing firms

    The liberal group Center for American Progress (CAP) advocates restricting the use of H-1B visas by offshore outsourcing firms. Its recommendations are designed to get offshore firms to hire more U.S. workers and curb their ability to move jobs offshore.

    Written by Patrick Thibodeau14 Nov. 14 04:37
  • Microsoft CEO Nadella aces first-100-day test

    If Satya Nadella is celebrating his first 100 days as CEO of Microsoft today, no one can blame him, a corporate leadership expert said.

    Written by Gregg Keizer16 May 14 02:26
  • Are managed services the 'Holy Grail' for app outsourcing?

    A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.

    Written by Stephanie Overby09 May 14 23:52
  • Red Hat Takes Customer Service to Next Level With Predictive Analytics

    Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

    Written by Stephanie Overby29 Jan. 14 14:18
  • Utility sets IT department on path to self-destruction

    Northeast Utilities has told IT employees that is considering outsourcing IT work to India-based offshore firms, putting as many as 400 IT jobs at risk.

    Written by Patrick Thibodeau and Jaikumar Vijayan23 Sept. 13 10:08
  • Call Center Outsourcing Buyers Want More Than Cost Savings

    As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.

    Written by Stephanie Overby06 Sept. 13 13:37
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