Menu

Industry Verticals | Retail - News, Features, and Slideshows

News

  • Retail CIOs Look to Break Online and Offline Shopping Barriers

    Tech leaders at retailers are heading for a software refresh, and many are expecting to replace legacy in-store systems with unified ecommerce systems in a bid to keep up with changing shopping habits.

    Written by Kenneth Corbin27 Jan. 14 15:42
  • 5 Ways to Track In-Store Customer Behavior

    There's a fine line between tracking the behaviors of customers in your brick-and-mortar store and spying on them. The technology discussed here uses data from customers' smartphones in conjunction with opt-in apps to offer patrons deals and show retailers what's happening in their stores.

    Written by John Brandon31 July 13 13:42
  • How Starbucks Brews Its Mobile Strategy

    The coffee retailer's chief digital officer describes how he focuses first on the customer experence before making any technology decisions

    Written by Stephanie Overby30 Oct. 12 19:59
  • When Downsizing Goes Too Far

    An online retail business built its most critical systems in-house when resources were plentiful. But today the business has downsized considerably, with the IT budget cut to support only critical systems and only one senior executive and a developer left to manage numerous disjointed systems and servers. Customer service is now declining and IT can't add new functions. When the CEO says, "Fix this ASAP!" what should this lone CIO do?

    Written by CIO Staff22 July 10 06:57
Computerworld
ARN
Techworld
CMO