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  • Password reset: The time vampire of the IT universe

    Despite analysts and the media turning their attention to multi-factor authentication and biometrics, passwords are still one of the most important authentication methods. This paper discusses potential password policies. · We’re keen to move beyond passwords because they’re insecure or they waste time, and security can suffer because users have poor password hygiene · Anecdotal evidence suggests that between one-sixth and one-third of all help desk calls still focus on passwords · According to Gartner, calls for basic password resets can constitute 20% or more of calls to the average service desk

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