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Features

  • How Gamification Makes Customer Service Fun

    One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

    Written by Sharon Florentine03 March 14 14:09
  • Prices for outsourced desktop support drop

    Prices for outsourced desktop support have been decreasing steadily over the last three to four years, but some recent rock-bottom deals may be too good to be true.

    Written by Stephanie Overby01 Sept. 09 04:51
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