helpdesk - News, Features, and Slideshows

News about helpdesk
  • Developers need to skill up

    IT developers will need to broaden their skill set across multiple areas if they are to succeed in their next job search, according to recruitment firm Hays Information Technology.

    Written by Byron Connolly09 Aug. 13 10:13
Features about helpdesk
  • How Gamification Makes Customer Service Fun

    One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

    Written by Sharon Florentine03 March 14 14:09
  • Prices for outsourced desktop support drop

    Prices for outsourced desktop support have been decreasing steadily over the last three to four years, but some recent rock-bottom deals may be too good to be true.

    Written by Stephanie Overby01 Sept. 09 04:51

Whitepapers about helpdesk

  • How to select the right remote support tool

    With increased mobility in the workforce, the market for remote support solutions has increased by 35% in the last year and as demand for these solutions increases, so do the options for service providers. <p> This whitepaper provides key features an IT decision maker should look for when selecting a remote support solution such as core functionality, usability, customisation, security, scalability and deployment model.

  • The power of information, technology, service and management