help desk - News, Features, and Slideshows

News about help desk
  • Self-Service IT Catches On

    Cloud-based software for the IT help desk turns out to be useful in departments outside of IT, too.

    Written by Stephanie Overby30 Oct. 13 00:05
  • 5 ways the help desk may be hurting you

    Aptly named, a company's help desk is primarily focused on resolving technology issues so the business as a whole can function successfully. Despite the best of intentions, however, help desks can put the company at risk by using legacy tools, shared passwords and incomplete security practices.

    Written by Bryan Hood, solution engineer for remote support software provider Bomgar08 Feb. 13 20:58
  • Defence seeks IT support for 2500 staff

    The Defence Science and Technology Organisation (DSTO) has issued a tender for a help desk contractor to support around 2500 researchers spread over seven sites across Australia.

    Written by Byron Connolly28 Nov. 12 11:12
  • Focus on MSP paid off: Applaud

    The marketplace has matured, with CIOs and IT managers realising the Cloud is not hype anymore.

    Written by Patrick Budmar05 Nov. 12 12:26
  • Candid talk trumps the blame game

    Relationships between the CIO and business executives will inevitably become strained, with broken promises and eroding trust. So how do you keep them from going completely off the rails?

    Written by Diane Frank03 Nov. 11 05:30
Features about help desk
  • 5 open source help desk apps to watch

    If your help desk software is giving you trouble, there are some open source options available. In this part of CIO's five open source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery.

    Written by Rodney Gedda29 Sept. 09 10:53