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Global Contact Centre Benchmarking Report 2012 - News, Features, and Slideshows

News about Global Contact Centre Benchmarking Report 2012
  • Contact centres’ IT infrastructure not meeting needs: Report

    There's a gap between the needs of contact centres and the IT infrastructure that is used to help run their businesses, according to Dimension Data’s Global Contact Centre Benchmarking Report 2012.

    Written by Rebecca Merrett31 Oct. 12 10:41
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