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  • The future of the contact centre

    In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

    Written by CIO Staff05 June 15 15:43
  • In pictures: CIO roundtable - The future of the contact centre

    IT leaders gathered at Melbourne's Cecconi's restaurant to discuss the role modern omni-channel contact centres are playing in improving customer engagement to help organisations remain competitive. The roundtable luncheon was sponsored by Genesys.

    Written by Byron Connolly15 May 15 07:51
  • MicroStrategy sells off contact center software division

    BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesys for roughly US$110 million in cash. The deal is expected to close in March.

    Written by Chris Kanaracus26 Feb. 13 15:55
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