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News about FreshDesk
  • ​What’s hot in enterprise IT? - Part 1

    David Gee lists the top products and tools that help improve productivity, as well as new virtual reality toys CIOs might want to consider during their downtime.

    Written by David Gee15 March 16 12:43
  • Salesforce.com sees the future of customer support in video

    Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone.

    Written by Chris Kanaracus05 Aug. 14 22:03
Features about FreshDesk
  • How Gamification Makes Customer Service Fun

    One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

    Written by Sharon Florentine03 March 14 14:09