Artificial intelligence (AI) might be the current marketing buzzword, but it shouldn’t be implemented for the sake of it, or be used to replace humans for customer experience (CX). Rather, AI is facilitator for a better CX.
Many CIOs have rolled out business intelligence and data analytics tools across the organisation and these solutions may be providing some insights into the business. But what’s less likely is that they safely rely on the accuracy and relevance of data that's needed to gain much deeper insights which will support core business transformation activities. A group of IT leaders gathered in Sydney for the CIO and Information Builders Roundtable lunch at Rockpool to discuss the journey towards advanced data analytics.
Putting creativity and machine learning into the same sentence might seem like an oxymoron, but it’s only by combining both that brands will harness artificial intelligence for customer engagement success.
Affinity Education Group has set its sights on analytics and data visualisation in a bid to gain customised insights into its 170 childcare centres across Australia for better decision-making and planning. It may even have a three-year head start on its competitors.
The technology skills crisis is affecting organisations in just about every market sector across Australia – from cloud to DevOps, security and data analytics, CIOs are struggling to find the right talent.
Australian CIOs continue to embrace digital transformation strategies at accelerated rates and increasingly recognise they need to transform data into actionable intelligence to succeed. Now more than ever, CIOs need to enable smarter decision-making, strengthen customer relationships and drive growth - and are turning to the power of business intelligence, advanced analytics - and even artificial intelligence - to achieve real-world tangible results. A group of IT leaders gathered in Sydney to discuss their challenges and opportunities in the business intelligence and data analytics journey.
IAG has named consumer data analytics expert, Bora Arslan, to the role of chief analytics officer, where he will lead a team of 70 people to drive analytics and artificial intelligence functions across the company.
Young Australian logistics company, LINX Cargo Care Group, has deployed a new integration platform to connect its cloud infrastructure and support the creation of a data lake that provides more visibility into its supply chain.