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News about customer
  • Convenience isn't king for consumers signing in

    Consumers ranked security as more important than convenience in logging on to most kinds of app, especially those related to money, according to a global survey by IBM.

    Written by George Nott06 Feb. 18 12:34
  • ​CIO profile: Berys Amor

    Corrs Chambers Westgarth’s IT chief leads a team building customised technology solutions that improve how the firm's clients do business.

    Written by Byron Connolly10 May 16 15:21
  • Transform your business or pay the price

    There is more pressure than ever on CIOs to capitalise on digital opportunities. Traditional, well-established business models are being swept aside by more nimble and agile businesses created through digital innovations.

    Written by Richard Earl12 Aug. 15 15:47
  • The future of the contact centre

    In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

    Written by CIO Staff05 June 15 15:43
Features about customer
  • An IT department's crucial role in a new product launch

    In late 2008, Monsanto licensed a seed coating that helps corn, soybean and other seeds fight insects and disease during the tricky germination stage. By early 2009, company scientists had finished work on that cocktail of fungicides and insecticides, dubbed Acceleron, and the company wanted to get the coating to market in time for the 2010 planting season. "We were going after that opportunity very aggressively. If we don't hit season, that opportunity is another 12 months away," says CIO Shirley Cunningham.

    Written by Kim S. Nash22 July 10 07:01

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