There is more pressure than ever on CIOs to capitalise on digital opportunities. Traditional, well-established business models are being swept aside by more nimble and agile businesses created through digital innovations.
In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.
In late 2008, Monsanto licensed a seed coating that helps corn, soybean and other seeds fight insects and disease during the tricky germination stage. By early 2009, company scientists had finished work on that cocktail of fungicides and insecticides, dubbed Acceleron, and the company wanted to get the coating to market in time for the 2010 planting season. "We were going after that opportunity very aggressively. If we don't hit season, that opportunity is another 12 months away," says CIO Shirley Cunningham.
In the competitive consumer market, a 10% increase in customer retention levels will create 30% increase in value for a company. Find out how companies that adopt a customer-centric culture can attract both client and employee loyalty and learn all about the 6 D’s that fosters this culture.