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News about Customer Experience
Features about Customer Experience
  • A well-travelled CIO

    How Qantas’ tech chief, Luc Hennekens, is ensuring the airline’s IT function is at the forefront of business innovation.

    Written by Nadia Cameron20 Jan. 15 10:29
  • State of the CIO 2014: The Great Schism

    Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide.

    Written by Kim S. Nash02 Jan. 14 13:31
  • Call Centers Suffer From Big Data Overload

    Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

    Written by Stephanie Overby02 Dec. 13 15:20

Whitepapers about Customer Experience

Computerworld
ARN
Techworld
CMO