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News about Customer Experience
  • Amazon launches Amazon Hub in Australia

    Amazon is taking what it considers the next step in bringing its fulfillment and delivery network to Australia with the introduction of Amazon Hub – a new network of parcel pickup points.

    Written by Jennifer O'Brien20 Nov. 19 12:46
  • Blinker taps former Cox Automotive CTO

    Former Cox Automotive, Media Solutions, CTO, Jeremy Gupta has joined Blinker, an Australian car subscription platform for the automotive industry, as its chief technology officer.

    Written by Jennifer O'Brien09 Oct. 19 16:20
  • CIOs look to AI to solve IT complexity: report

    Eighty per cent of Australian CIOs say AI will be critical to IT's ability to master increasing IT complexity, according to a global study of 800 CIOs.

    Written by Jennifer O'Brien26 Sept. 19 14:55
  • Aussie zoos set to transform CX with souped up networks

    Sydney’s Taronga Zoo and Dubbo’s Western Plains Zoo are gobbling up networking solutions that offer enhanced wireless connectivity and location-based services in a bid to transform the visitor experience.

    Written by Jennifer O'Brien26 Sept. 19 10:11
Features about Customer Experience
  • A well-travelled CIO

    How Qantas’ tech chief, Luc Hennekens, is ensuring the airline’s IT function is at the forefront of business innovation.

    Written by Nadia Cameron20 Jan. 15 10:29
  • State of the CIO 2014: The Great Schism

    Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide.

    Written by Kim S. Nash02 Jan. 14 13:31
  • Call Centers Suffer From Big Data Overload

    Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

    Written by Stephanie Overby02 Dec. 13 15:20

Whitepapers about Customer Experience

Computerworld
ARN
Techworld
CMO