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  • Coles migrates to Azure to boost digital across entire business

    Coles has inked a partnership with Microsoft that sees the shopping giant adopt Azure as its cloud platform of choice. The move is aimed at accelerating digital transformation to enhance customer experience and improve business productivity.

    Written by Jennifer O'Brien09 July 19 08:54
  • Catholic Education’s Varanasi scoops newly created data role

    Catholic Education Office CIO, Raju Varanasi, is stepping up and taking on the newly created role of data intelligence director, a position that now sees him sitting at the executive board level at the Parramatta Diocese.

    Written by Jennifer O'Brien26 June 19 09:38
  • Analysts react to Salesforce Tableau grab

    In what will be the largest acquisition in Salesforce history, “the move is not a big surprise,” according to Forrester VP and principal analyst Liz Herbert, speaking about the US $15.7 billion acquisition of analytics platform vendor Tableau.

    Written by Jennifer O'Brien11 June 19 14:16
  • NAB hatches global online portal to foster fintech and bank ties

    National Australia Bank (NAB), in concert with Bank Leumi of Israel and the Canadian Imperial Bank of Commerce (CIBC), has launched a global online portal that fosters innovation and collaboration between fintechs and the three banks.

    Written by Jennifer O'Brien30 May 19 14:46
Features about Customer Experience
  • A well-travelled CIO

    How Qantas’ tech chief, Luc Hennekens, is ensuring the airline’s IT function is at the forefront of business innovation.

    Written by Nadia Cameron20 Jan. 15 10:29
  • State of the CIO 2014: The Great Schism

    Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide.

    Written by Kim S. Nash02 Jan. 14 13:31
  • Call Centers Suffer From Big Data Overload

    Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

    Written by Stephanie Overby02 Dec. 13 15:20

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