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News about Customer Experience
  • Knosys CTO reveals tech trends of 2019

    Knosys CTO, Nic Passmore, the self-proclaimed ‘antichrist of AI’, advises Australian businesses in 2019 to consider the cost-benefits of “shiny, new technologies” like AI and instead bolster existing systems first in order to drive technology transformation forward.

    Written by Jennifer O'Brien22 Nov. 18 15:56
  • CSR embarks on tech transformation with Optus

    CSR Limited is embarking on a technology transforming and inked a $12 million deal with Optus to provide voice, data and mobile services across 150 Australian sites.

    Written by Jennifer O'Brien21 Nov. 18 10:53
  • Checking in with the chatbots

    The rise and rise of chatbots in Australia has been impressive. But are they any good?

    Written by George Nott09 July 18 12:07
Features about Customer Experience
  • A well-travelled CIO

    How Qantas’ tech chief, Luc Hennekens, is ensuring the airline’s IT function is at the forefront of business innovation.

    Written by Nadia Cameron20 Jan. 15 10:29
  • State of the CIO 2014: The Great Schism

    Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide.

    Written by Kim S. Nash02 Jan. 14 13:31
  • Call Centers Suffer From Big Data Overload

    Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

    Written by Stephanie Overby02 Dec. 13 15:20

Whitepapers about Customer Experience

Computerworld
ARN
Techworld
CMO