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News about CRM implementation
  • In CRM Software, Cost Control Is Impulse Control

    Behavioral economics has proven that we're all pretty bad at making rational decisions. So what are you supposed to do about it? Make the people who want shiny new software pay for it themselves.

    Written by David Taber12 May 14 22:56
  • Why the Last Mile of CRM Implementation Is the Hardest

    In broadband networking, the last-mile problem is getting from the big pipes to the end user at a reasonable cost. The last mile in CRM is getting data from users' favorite application -- email -- into the CRM system without disrupting their beloved workflows.

    Written by David Taber11 Sept. 13 12:33
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  • Why CRM Financial Analysis Always Fails

    A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.

    Written by David Taber07 Nov. 13 19:36
  • Why CRM Implementation Needs Training Wheels, Not Racing Gear

    If it's true that the best CRM systems are built, not bought, then which features should you be building? And how should you build them? As with riding a bike, implementing a CRM system gets much harder once you take off the training wheels--or, in this case, the out-of-the-box features.

    Written by David Taber13 Aug. 13 18:15
  • If You Can't Go Agile for CRM Project, Fixed-Price Can Work

    Agile is the best approach for CRM projects, but what if management just won't let you go there? What does it really mean to have a fixed-price, fixed-deliverable project? You will have to put in more effort, but you can succeed in the long run.

    Written by David Taber10 Jan. 13 13:56
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