Australian businesses are overestimating their customers’ preference to communicate via digital channels, says a survey, which found even millennials would rather pick up the phone when they contact a company
Teaching female workers to communicate with more authority and confidence is crucial for bridging the gender gap in IT, according to women in business mentor Andrea Clarke, who thinks too many women are unconsciously undermining their own authority.
It's better to have a mind opened by wonder than one closed by belief. This was the key message of Vinh Giang, magician and communication coach, who delivered the first keynote at the Gartner Symposium/ITxpo in the Gold Coast yesterday.
Soft skills are becoming an essential focus of IT recruitment, with customer service and communication skills now weighted quite heavily for low level infrastructure support roles, according to the latest Hays Quarterly Report.
When I interview candidates for positions I've been hired to fill, I typically ask them to whom they currently report. I cannot tell you how often they respond, "That depends, what day of the week is it?" IT professionals are as likely as anyone to invest a tremendous amount of meaning in their titles, their headcount and their reporting lines, and CIOs who reorganize too often (or poorly) are in danger of losing talent. The CIOs below have found ways around that.