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  • FCC's Wheeler defends net neutrality rules, discounts investment fears

    Predictions from net neutrality opponents that regulations would choke off broadband investment haven't come true, with several service providers announcing expansions in the four months since the U.S. Federal Communications Commission passed new rules, the agency's chairman says.

    Written by Grant Gross27 June 15 02:39
  • Consumer groups dance on the grave of Comcast-TW deal

    Consumer groups are cheering the news that Comcast abandoned its proposed US$45 billion acquisition of fellow cable and broadband provider Time Warner Cable, saying it's good for customers and demonstrates the power of Internet activism.

    Written by Grant Gross25 April 15 01:13
Features about comcast
  • 18 companies that suck at customer service

    A recent Forrester Research report shines a spotlight across different industries on companies whose people skills leave a bit to be desired, to say the least.

    Written by John Webster04 Nov. 15 15:59
  • Gigabit Internet access grows out of its niche

    Google Fiber launched in Kansas City in 2011. It offered gigabit speed at $70 per month and ignited the development of an ultrafast Internet access category that has since spread throughout the U.S. According to Michael Render, principal analyst at market researcher RVA LLC, 83 Internet access providers have joined Google to offer gigabit Internet access service (all priced in the $50-$150 per month range).

    Written by Steven Max Patterson25 July 15 02:00
  • Charter-Time Warner deal would get tough regulatory scrutiny

    Charter Communications' planned acquisition of Time Warner Cable faces a regulatory review by the same federal officials who were widely blamed for nixing the recent proposed merger of Time Warner with Comcast.

    Written by Matt Hamblen27 May 15 02:11
  • My own personal Comcast customer service horror story

    Just a few weeks ago, I wrote a piece about Comcast's pledge to spend $300 million to improve its notoriously crummy customer service. If I wrote for a newspaper, I'd say the ink had hardly dried before Comcast once again demonstrated why it's one of the least loved companies in America. The evidence was right in my own backyard -- literally.

    Written by Bill Snyder27 May 15 01:00
  • FCC girds for legal attacks on net neutrality order

    The Federal Communication Commission's 400-page official order on net neutrality, released Thursday, will undoubtedly elicit lawsuits on various fronts once it is officially published in the Federal Register.

    Written by Matt Hamblen14 March 15 01:01

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