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News about cloud ITSM
  • IT Service Management Moves to the Cloud

    As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.

    Written by John Moore05 Feb. 13 14:42
  • It's not all about the cloud: Why hybrid ITSM is here to stay

    "Cloud-based" might be the most overused marketing term of 2012. Vendors of all stripes seem to believe an edict has been handed down to enterprise IT management who now want all cloud all the time.

    Written by Kevin Smith, vice president and general manager, Cloud Business Unit, FrontRange24 Dec. 12 19:46

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