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News about call centers
  • How Emerging Technology Fights Fraud in the Call Center

    To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.

    Written by Stephanie Overby11 Jan. 13 21:05
  • How assurant solutions saved customers from call centre hell

    There's no shortage of technology at work when you call a customer service line, including customer relationship management systems and voice-recognition programs. From the second you dial that toll-free number until the moment the agent answers, a slew of tools is whirring in the background to make the interaction as helpful as possible.

    Written by Stephanie Overby29 Oct. 10 06:49
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