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  • How assurant solutions saved customers from call centre hell

    There's no shortage of technology at work when you call a customer service line, including customer relationship management systems and voice-recognition programs. From the second you dial that toll-free number until the moment the agent answers, a slew of tools is whirring in the background to make the interaction as helpful as possible.

    Written by Stephanie Overby29 Oct. 10 06:49

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