Applications | Customer Relationship Management (CRM) - News, Features, and Slideshows


  • Up-and-coming IT leaders focus on business customers

    Winners of the 2014 "Ones to Watch" awards -- administered by the CIO Executive Council -- say they're trying to reduce the distance between corporate IT and external customers.

    Written by Mary K. Pratt03 March 14 14:14
  • Opinion: Why Dell has a subtle, secret strategic advantage

    With PC sales lagging, Dell is changing its approach with customers. By asking a single question it is improving the company's relationships with its customers and their users. Competitors, take note.

    Written by Rob Enderle31 May 13 13:30
  • 10 CRM Mistakes and How You Can Avoid Making Them

    Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.

    Written by Jennifer Lonoff Schiff27 Nov. 12 14:10