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  • How Gamification Makes Customer Service Fun

    One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.

    Written by Sharon Florentine03 March 14 14:09
  • 5 secrets to corporate social media success

    You don't need a big budget to be successful with social media, according to Walmart's director of social strategy. Here are five steps your business can follow to reap the benefits.

    Written by Kristin Burnham01 July 13 17:40
  • The 4 Best Things About the Google+ Redesign

    Google announced a complete overhaul of its social network, Google+, at this week's I/O conference in San Francisco. Here's an in-depth look at all the changes and why they make Google+ better.

    Written by Kristin Burnham17 May 13 17:20
  • 5 Things You'll Like About Facebook's Recent Changes

    Facebook has been busy lately, unveiling Graph Search, a new News Feed and now a redesign of Timeline. The good news is that the changes are likely to improve the social network. Here's a look at the best features of Facebooks recent updates.

    Written by Kristin Burnham14 March 13 21:27
  • Mobile app drives digital disruption for London taxi company

    Mobile transportation apps like Hailo and others have forced traditional taxi companies to pull a strategic u-turn. Here's the story of how 60-year-old Radio Taxis Group of London has gone digital and mobile to catch up to Hailo's disruptive powers.

    Written by Tom Kaneshige11 March 13 20:53
  • The How-To Guide for LinkedIn

    Our LinkedIn guide delivers expert advice on the site's features, step-by-step how-to instructions, details on its apps and proper LinkedIn etiquette. Also included: tips and tricks for your job search and company analysis.

    Written by Kristin Burnham21 Feb. 13 20:25
  • How Consumerization of IT Led Kaplan to Google Apps

    At Kaplan, a genuine enthusiasm for technology comes from the top: Its CIO embraces the consumerization of IT and wants employees to be as excited about technology as he is. That culture led Kaplan to migrate from Microsoft Exchange to Google Apps and, mostly recently, to Google+.

    Written by Kristin Burnham17 Jan. 13 15:29
  • 4 LinkedIn Tips for Career Success in 2013

    Whether your New Year's resolution is to land that promotion, ask for a raise or find your dream job, here's how you can take charge and make it a reality.

    Written by Kristin Burnham10 Jan. 13 18:24
  • Guide: How to set up a Pinterest business page

    You have no doubt watched the rise of Pinterest, the latest social media phenom. But have you switched to the new Pinterest Business Pages? Here's how to do it, plus details on its other exclusive features.

    Written by Kristin Burnham28 Nov. 12 19:11
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