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NCR Corporation unveiled its prototype APTRA video automated teller machine (VTM) which features a live video link to a teller.
A video camera enables the teller to see the customer and can also tell them if someone is `shoulder surfing' or trying to read their details.
Users have the option of traditional ATM or video teller services.
The VTM reading a cheque.
The NCR APTRA interactive teller technology lets customers see and speak to a live teller by touching the screen.
Another shot of the teller located in a local call centre.
Authentication with a physical signature is required when receiving cash from the teller.
The NCR APTRA VTM screen. Trials are under way with at least one of the big four banks in Australia.
A second scanner on the VTM scans ID cards to verify customers.
The teller is located in an Australian call centre. Banks will not be outsourcing this role overseas, according to NCR.
Screen requesting the customer to insert cash or cheques.