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Problem manager - OSS, Service Assurance apps

VIC, Melbourne
Posted on 12.01.2017
  • Great Opportunity - 6 Month Contract
  • Applications management
  • CBD Location

A great opportunity to work within a complex and rewarding environment within telecommunication industry.


The Role:

You will be an experienced technical generalist working within service management/assurance environment and looking after a number of critical applications.

The successful candidate will act as a conduit between the vendors looking after development/enhancement of the application and key client stakeholders.

Skill/Experience Requirements

  • 4+ years experience in large/complex IT environment
  • Previous exposure to Telco applications as well as tools and processes
  • Strong understanding of ITIL and problem management processes
  • Experienced with Problem Analysis, Major Incident Reviews and Problem Compliance Reviews

Key Responsibilities
  • Act a conduit where they are the main conduits between the vendors and stakeholders
  • Set scope for analysis and approve analysis results.
  • Review all problems and known errors
  • Verify Root Cause and solution options and/or temporary solution
  • Track Corrective Actions to completion
  • Approve results of Corrective Actions based upon predefined verification criteria
  • Approve solution propagation activities and results of Root Cause Analysis
  • Assist work groups in prioritising workload to meet service level commitments
  • Approve propagation of fixes.
  • Track and communicate progress of problem(s) to relevant parties.
  • Review progress/results with client and/or (senior) management
  • Maintain Known Error database
  • Problem management reporting and metrics
  • Use key performance indicators for Continuous improvement

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Ferid Klancevic on 03 86804206. Please quote our job reference number: 200170513.

Reference Number: 200170513_2

Contact Details:

How to Apply?

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