Jobs on CIO.


Service Desk Technical Lead

Full Time
NSW, Other
Posted on 30.10.2017
AUD 75000.00 -> 80000.00 Per year

The Service Desk Technical Lead will perform managed services activities related to the service, support and operational support of infrastructure.

Key Accountabilities:

  • Monitor and respond to events (e.g. server, virtualisation, storage and application alerts)
  • Proactively identify and analyse issues and provide problem resolution
  • Escalate issues to Level 3 Engineers as required to ensure SLAs are maintained
  • Provide remote and onsite support to end users incidents and service requests
  • Managing Service Desk functions, meeting SLAs and helping reduce the ticket queue
  • Mentor more junior members of the team and provide technical guidance as required

Required Skills:
  • Experience in the operational delivery of client services including server hardware, operating systems and business applications
  • Proven experience with:
    • Desktop devices (Windows and Apple)
    • Windows Server 2008 - 2012 R2
    • Active Directory & Exchange
    • SAN and Backup technologies
  • Experience in a managed services or system integrator environment
  • Experience in ITIL framework
  • Excellent communication skills
  • Certification or equivalent experience in the following:
    • Microsoft (AD, Exchange Office)
    • Citrix XenDesktop
    • HP, Dell Server infrastructure
    • Office365, Skype for Business

This is a great opportunity for an experienced Service Desk Lead ready to manage and develop adherence to service levels, with an organisation that offer a great work-life balance and supportive culture.

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