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Client Delivery Director

Full Time
ACT
Posted on 09.08.2017
  • Permanent role
  • Customer manangement
  • Baseline clearance required



We are looking for candidates who understand how to interact with client to get the best out of the relationship. Please read on, if that is you!!

Canberra

These are truly incredible roles that don't come across very often. This organisation is going through change for the good and it's starting at the helm of the organisation in the Canberra market. It's new management, a new direction and a new focus to get the best out of the people and provide great results for the customers they have.

These 2 Client Delivery Directors role are integral roles to the success of the clients and hold principal responsibility. In essence, we are looking for a certain calibre to be able to deliver great results

The Client Delivery Director is the principal contact for all service operational and tactical issues for the Client and Delivery. The Client Delivery Director is a direct Client contact position responsible for delivery of all high-value and in-scope contracted services across all involved service towers, ensuring that performance goals and cost commitments are met. The Client Delivery Director orchestrates the multiple service management capabilities in an integrated operation.

The Client Delivery Director manages overall delivery commitments to the Client as the single point of end-to-end service delivery accountability within each account for meeting delivery targets, service excellence, and operating within the Operational Business Case financial model.

The Client Delivery Director executes seamless end-to-end service transformation and project delivery to the Clients to meet contractual requirements, SLAs within allowable expense to support Operational Business Case (OBC) and profit and loss (P&L) targets

The Client Delivery Director develops and nurtures an excellent client relationship at the executive level supporting the Account Director/Manager in establishing the customer as a Reference Account and supporting growth opportunities.

The Client Delivery Director understands the Client at the local all the way through to global level to analyse delivery requirements, contribute to Client's strategic business plan, and create incremental revenue opportunities

Measured on the ability to deliver innovative and excellent services at the lowest possible cost and improve productivity, the Client Delivery Director drives transformation of the Client's environment to deliver high value cost effective solutions, maximizing use of the standard product set and compliant with ITIL processes

The Client Delivery Director promotes Client satisfaction through efficient, effective delivery of services; proactively managing issues that could impact service delivery; and identifying and driving optimization while managing scope, resources and cost of delivery.

If you believe that you have the experience for these roles and look at how to get the best out of people, please apply and we will have a further chat with you.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Rebecca Mitchell on 02 61519208. Please quote our job reference number: 200169814.

Reference Number: 200169814_2

Contact Details: Bec Mitchell

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Bec Mitchell

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