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Workforce Analyst | Scheduler | Calendar Management

Full Time
Posted on 25.09.2017
  • Workforce Analyst | Scheduler | Calendar Management
  • 6 Months Contract
  • Melbourne CBD location

The Workforce Analyst will support the execution of workforce management processes, with a focus on delivering outcomes required to meet organisational priorities e.g. defined SLA's, OLA's, KPI's.
Focus for this role is End-to-End work management activities includes areas such as Service Delivery partner operational governance, field delivery and IT systems.
Key Accountabilities:

  • Support effective workforce utilisation by maintaining calendars containing workforce availability, including the analysis of shortfalls and/or surplus
  • Schedule and prioritise incoming activities to the appropriate resource, ensuring alignment to customer SLA's, organisational OLA's and contractual agreements
  • Jeopardy manage and monitor processes ensuring appropriate actions are taken to meet SLAs and maximise completions
  • Manage incomplete work, including reschedule and fallout processes
  • Ensure data integrity and timeliness of all data is supplied for input into other systems
  • Deliver outcomes to defined KPI's to support organisational targets
  • Other duties as requested by the Workforce Manager
Skills & Experience:
  • Demonstrated ability to respond in a rapidly evolving environment
  • Experience in achieving KPI's in accordance to set organisational targets
  • Strong analytical and problem-solving ability
  • Initiative to step outside of the routine to achieve results
  • Pro-active in being able to identify and resolve potential impediments
  • Demonstrated ability to work to tight deadlines
  • Excellent communication skills - verbal, written and reports
  • Effective negotiation and interpersonal skills
  • A demonstrated working knowledge of Microsoft Office
  • Effective consultation and liaison skills, adaptable across a range of situations and people
If this is you - kindly apply now for this exciting opportunity!

How to Apply?

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Contact Details

Contact Name: Niti Gaur

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